Sunday, January 7, 2018

An effective strategy for repairing communication breakdowns

When you experience a communication breakdown because of your hearing loss, try to avoid saying, "Huh?" because you're not being very helpful to your conversational partner in knowing what you did or didn't hear.  If you heard part of the message try saying:

* "I heard the part about [what you heard], what was the rest?"

This will tell your partner exactly what it is that needs to be clarified.

If you didn't hear any of the message, try saying:

"Can you say that a different way?"

By having the partner rephrase a message, you are more likely to recognize it than if the partner simply repeats the message verbatim, and that is what most likely will happen if you simply say "Huh?"

Master a few repair strategies.  They are like having tools in your toolbox when you need to repair a communication breakdown.

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